REPLY HIVE PRIVACY POLICY

Last Updated: May 10, 2025

INTRODUCTION

CollabScale LLC ("we," "our," "us," or "the Company") respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you use the Reply Hive mobile application and any related services (collectively, the "Service" or "Application"), and our practices for collecting, using, maintaining, protecting, and disclosing that information.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

This policy applies to information we collect:

Through the Application
When you connect your social media accounts to the Application
In email, text, and other electronic messages between you and the Application
Through mobile and desktop applications you download from the Application, which provide dedicated non-browser-based interaction

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Application. By accessing or using this Application, you agree to this Privacy Policy.

DEFINITIONS

The words of which the initial letter is capitalized have meanings defined under the following conditions:

Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Application refers to Reply Hive, the software program provided by the Company.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to CollabScale LLC, 5900 Balcones Dr Ste 100 Austin, TX 78731-4298 United States.
Country refers to: Texas, United States
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Application.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

INFORMATION WE COLLECT AND HOW WE COLLECT IT

Personal Information

We collect several types of information from and about users of our Application, including:

1. Account Information:

Email address
Password
Name and profile information
Billing information and transaction data
Device information and identifiers
Usage data and preferences

2. Connected Social Media Account Information:

Authentication tokens and credentials
Profile information from connected social media platforms
Content from your social media accounts, including posts, comments, and messages
Social media engagement metrics
Follower and following lists
Other information available through the social media platforms' APIs

3. Communications Data:

Messages and comments received on your connected social media accounts
Your automated reply templates and customizations
Communication preferences and settings
Reply history and engagement data

4. Technical Information:

IP address
Device type and operating system
Browser type and settings
Application usage data
Log data and error reports
Performance data

How We Collect Information

We collect information:

1. Directly from you when you provide it to us, such as when you:

Create an account or profile
Connect your social media accounts
Configure automated reply settings
Contact customer support
Participate in surveys or promotions

2. Automatically as you navigate through and use the Application:

Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

3. From third parties, such as:

Connected social media platforms through their APIs
Payment processors for subscription management
Analytics providers
Marketing partners

Third-party Social Media Services

The Company allows You to create an account and log in to use the Service through Third-party Social Media Services.

If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal Data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, Your activities or Your contact list associated with that account.

You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service's account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

HOW WE USE YOUR INFORMATION

We use information that we collect about you or that you provide to us, including any personal information:

1. To provide and improve the Application:

Facilitate the connection to your social media accounts
Enable automated reply functionality
Customize content and user experience
Improve and develop new features

2. For account management:

Create and maintain your account
Process payments and manage subscriptions
Provide customer support
Communicate important updates and information

3. For security and compliance:

Protect against fraudulent or unauthorized activity
Enforce our terms of service
Comply with legal obligations
Debug and identify errors

4. For analytics and improvement:

Analyze usage patterns and trends
Measure the effectiveness of our services
Conduct research and development
Test and improve application performance

5. For communication purposes:

Respond to your inquiries
Send service-related announcements
Provide technical notices and security alerts
Share information about features and updates

DISCLOSURE OF YOUR INFORMATION

We may disclose personal information that we collect or you provide as described in this Privacy Policy:

To our subsidiaries and affiliates.
To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
To enforce or apply our Terms of Service and other agreements, including for billing and collection purposes.
To protect the rights, property, or safety of our company, our users, or others.
For any other purpose disclosed by us when you provide the information.
With your consent.

Third-Party Service Providers

We may use third-party service providers to help us operate our business and the Application or administer activities on our behalf, such as sending emails, processing payments, and analyzing application usage. These service providers may have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Social Media Connections

The Application requires connection to your social media accounts to function. When you connect your social media accounts:

You grant us permission to access and collect data from these platforms according to the authorization permissions you approve.
We access data through official APIs provided by the social media platforms in compliance with their terms of service.
We do not collect more information than is necessary to provide the Application's services.
Your use of these social media platforms remains subject to their respective privacy policies and terms of service.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you and provide the Application to you
Whether there is a legal obligation to which we are subject
Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations)

When we no longer need to use your personal information, we will either remove it from our systems or anonymize it so that it can no longer be associated with you.

DATA SECURITY

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Application, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Application. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Application.

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

AUTOMATED REPLY CONTENT

The Application processes messages and comments from your connected social media accounts to facilitate automated replies. Regarding this content:

1. Message Processing: We process and store messages and comments from your connected social media accounts to enable the automated reply functionality.

2. Content Storage: Your automated reply templates, customizations, and settings are stored on our servers.

3. Content Usage: We do not use the content of your messages or your automated replies for purposes other than providing, maintaining, and improving the Application, except as otherwise described in this Privacy Policy.

4. Third-Party Access: We do not sell or rent the content of your messages or automated replies to third parties. However, such content may be accessible to our service providers as necessary to provide the Application.

YOUR CHOICES AND RIGHTS

Account Information

You can review and change your personal information by logging into the Application and visiting your account profile page. You may also send us an email at [email protected] to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Tracking Technologies and Advertising

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this Application may then be inaccessible or not function properly.

Communications from the Application

If you do not wish to have your contact information used by us to promote our own products or services, you can opt-out by checking the relevant box located on the form on which we collect your data or by sending us an email stating your request to [email protected]. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions.

Rights Under Specific Privacy Laws

Depending on your jurisdiction, you may have additional rights regarding your personal information:

For European Economic Area (EEA), United Kingdom, and similar jurisdictions:

Right to access personal information
Right to rectification
Right to erasure
Right to restrict processing
Right to data portability
Right to object to processing
Rights related to automated decision-making and profiling
Right to withdraw consent

For California residents:

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising these rights

To exercise these rights, please contact us at [email protected].

CHILDREN'S PRIVACY

Our Application is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Application. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Application or through any of its features, register on the Application, make any purchases through the Application, use any of the interactive or public comment features of this Application, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use.

If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at [email protected].

INTERNATIONAL DATA TRANSFERS

We are based in the United States and the information we collect is governed by U.S. law. If you are accessing the Application from outside the United States, please be aware that information collected through the Application may be transferred to, processed, stored, and used in the United States. Data protection laws in the United States may be different from those of your country of residence. Your use of the Application or provision of any information therefore constitutes your consent to the transfer to and processing, use, sharing, and storage of your information in the United States as set forth in this Privacy Policy.

CHANGES TO OUR PRIVACY POLICY

We may update our Privacy Policy from time to time. If we make material changes to how we treat our users' personal information, we will post the new Privacy Policy on this page with a notice that the Privacy Policy has been updated and notify you by email to the primary email address specified in your account.

The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Application and this Privacy Policy to check for any changes.

BUSINESS TRANSFERS

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

LAW ENFORCEMENT

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

OTHER LEGAL REQUIREMENTS

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability

LINKS TO OTHER WEBSITES

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

CONTACT INFORMATION

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:

Email: [email protected]

CollabScale LLC
5900 Balcones Dr Ste 100
Austin, TX 78731-4298
United States